> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apiyi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I entered the wrong invoice details. Can the invoice be reissued?

> Learn how to submit the original invoice and corrected details for a red-letter reversal and reissue.

## Short answer

You can request a reissue.

If the invoice title, tax ID, or other billing details are incorrect, send the original invoice source file and the corrected invoice information to APIYI support. After verification, support will process a red-letter reversal for the original invoice and issue a new one.

## What information do I need to provide?

Please prepare the following information:

* Your APIYI username or registered email address;
* The original invoice source file;
* The correct company name;
* The correct unified social credit code or tax ID;
* The company address and phone number;
* Bank name and account number;
* Contact name and invoice delivery email address.

Make sure the corrected billing information is complete and accurate to avoid another reissue.

## Process

<Steps>
  <Step title="Contact APIYI support">
    Explain that the invoice title or billing details are incorrect and that you need a replacement or reissue.
  </Step>

  <Step title="Submit the original invoice and corrected details">
    Send the original invoice source file together with the correct company name, tax ID, address, phone number, bank account, and other required billing details.
  </Step>

  <Step title="Wait for billing information verification">
    Support will verify your account, order amount, original invoice, and corrected billing details.
  </Step>

  <Step title="Reverse the original invoice and issue a new one">
    After the information is confirmed, support will process a red-letter reversal for the original invoice and issue a new invoice with the corrected details.
  </Step>

  <Step title="Receive the new invoice">
    Once the new invoice is ready, support will send it to the email address or delivery channel you provided.
  </Step>
</Steps>

## Important notes

* Check the company name, tax ID, and invoice type carefully before submitting an invoice request.
* Contact support as soon as you discover an error. Do not submit multiple duplicate requests.
* Keep the original invoice source file, as it is required for the reversal and reissue process.
* Submit all corrected billing details together to avoid another change request.
* If you need a refund after an invoice has been issued, see the [refund policy](/en/faq/refund-policy) separately.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What should I do if the invoice has not been issued yet?">
    Contact support as soon as possible and provide the corrected billing details. Support will help update or resubmit the request based on the current invoice status.
  </Accordion>

  <Accordion title="Can an issued invoice be reissued?">
    Contact APIYI support for verification. You will generally need to provide the original invoice source file and complete, correct billing details. Support will confirm whether a reversal and reissue can be processed.
  </Accordion>

  <Accordion title="What information is required for a reissue?">
    You generally need to provide the original invoice source file, correct company name, tax ID, address, phone number, bank account, and invoice delivery email address.
  </Accordion>

  <Accordion title="How long does a reissue take?">
    The processing time depends on whether the information is complete and on the finance team’s processing schedule. Support will provide an estimated completion time after verification.
  </Accordion>
</AccordionGroup>

## Contact us

To request an invoice replacement, red-letter reversal, or reissue, please add the [APIYI Enterprise WeChat support](https://work.weixin.qq.com/kfid/kfc9adfd5810ece25ec) account first and provide:

* Your APIYI account information;
* The original invoice source file;
* The corrected billing details;
* The relevant order information.

If you cannot use Enterprise WeChat, email `hi@apiyi.com` instead.

## Related documentation

* [What payment methods does APIYI support?](/en/faq/payment-methods)
* [What should I do if my invoice amount is below \$100?](/en/faq/invoice-minimum-amount)
* [What is APIYI’s refund policy?](/en/faq/refund-policy)