> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apiyi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Is APIYI's Refund Policy?

> Learn about APIYI's refund conditions, process, fees, and invoice-related considerations

## Quick Answer

APIYI offers a **30-day no-questions-asked refund policy** after top-up. Unused balance is refunded to the original payment method. Promotional bonus credits are deducted from the refund. WeChat and Alipay refunds are fee-free; other payment methods incur a 1% processing fee.

<Info>
  **Refund Promise**: We want every customer to top up with confidence. Within 30 days, if you're not satisfied, you can request a refund anytime — unused balance is fully returned.
</Info>

## Refund Conditions

<CardGroup cols={2}>
  <Card title="30-Day No-Questions-Asked" icon="calendar">
    Request a refund within 30 days of top-up, no reason required
  </Card>

  <Card title="Bonus Credits Deducted" icon="minus">
    If you received bonus credits from a [top-up promotion](/en/faq/recharge-promotions), those will be deducted from the refund
  </Card>

  <Card title="Invoice Restriction (Mainland China)" icon="receipt">
    Mainland China customers: refunds available if **no invoice issued**; **not available after invoicing**
  </Card>

  <Card title="Refund to Original Payment" icon="rotate-ccw">
    Refunds are returned to the original payment method automatically
  </Card>
</CardGroup>

## Refund Fees

| Payment Method    | Refund Fee | Notes                                         |
| ----------------- | ---------- | --------------------------------------------- |
| **WeChat Pay**    | ✅ No fee   | Refunded to WeChat wallet or linked bank card |
| **Alipay**        | ✅ No fee   | Refunded to Alipay account                    |
| **Bank Transfer** | 1% fee     | Refunded to company bank account              |
| **USDT**          | 1% fee     | Refunded to original wallet address           |
| **Wise**          | 1% fee     | Refunded to Wise account                      |
| **Mercury Bank**  | 1% fee     | Refunded to Mercury account                   |
| **PayPal**        | 1% fee     | Refunded to PayPal account                    |

<Tip>
  **Save on fees**: Top up via WeChat or Alipay to enjoy fee-free refunds.
</Tip>

## Refund Calculation

Refund amount = Top-up amount - Used amount - Bonus credits - Processing fee (if applicable)

**Example**:

Say you topped up \$100, received a \$10 promotional bonus, and used \$30:

* Top-up amount: \$100
* Bonus credits (deducted): \$10
* Used amount: \$30
* Refundable amount: \$100 - \$30 - \$10 = **\$60**
* If paid via WeChat/Alipay: actual refund **\$60** (no fee)
* If paid via PayPal: actual refund \$60 - \$60 × 1% = **\$59.40**

## Refund Process

<Info>
  **No-Questions-Asked Promise**: As long as you meet the conditions (within 30 days + no invoice issued), we will process your refund through whichever channel you prefer — no reason required.
</Info>

<Steps>
  <Step title="Reach Out via Any Support Channel">
    Contact us through any of the channels below. Please include your **account username** and mention "Refund":

    * **Enterprise WeChat**: [Add here](https://work.weixin.qq.com/kfid/kfc9adfd5810ece25ec)
    * **Telegram**: `@apiyi001`
    * **Email**: [support@apiyi.com](mailto:support@apiyi.com) (subject: "Refund Request + Username")
  </Step>

  <Step title="Support Confirms the Refund Amount">
    Our team will verify your account balance, top-up history, bonus credits, and invoice status, then calculate and confirm the refundable amount with you.
  </Step>

  <Step title="Refund Returned to Original Payment Method">
    Once confirmed, the refund will be sent back to the original payment method. Processing time varies:

    * **WeChat/Alipay**: Usually 1-3 business days
    * **Bank transfer/other methods**: Usually 3-7 business days
  </Step>
</Steps>

<Warning>
  **Do NOT file a payment dispute without contacting us first**: If you initiate a complaint, dispute, or chargeback through your payment channel (WeChat, Alipay, PayPal, credit card, etc.) without first contacting our support team, we will **NOT process** the refund request, and we reserve the right to take further action.

  We promise to honor every eligible refund — please reach out through the support channels above first.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="Can I get a refund after 30 days?">
    Refunds are generally not available after 30 days. We recommend evaluating the service within the first 30 days. For special circumstances, please contact support to discuss options.
  </Accordion>

  <Accordion title="Why are bonus credits deducted?">
    Promotional bonus credits are complimentary — they are not part of what you actually paid. Refunds only cover the unused portion of your actual payment, so bonus credits are deducted. See [Top-up Promotions](/en/faq/recharge-promotions) for bonus details.
  </Accordion>

  <Accordion title="Why can't I get a refund after an invoice is issued? (Mainland China)">
    In mainland China, once a VAT invoice has been issued, tax processing is involved, making refunds infeasible. We recommend holding off on invoice requests until you're certain you won't need a refund.
  </Accordion>

  <Accordion title="Can I still use my account after a refund?">
    Yes. A refund only returns unused balance — your account and API keys remain active. Simply top up again when you need to continue using the service.
  </Accordion>

  <Accordion title="Can I request a partial refund?">
    Yes. You can choose to refund only part of your balance. Just let support know the amount you'd like refunded.
  </Accordion>

  <Accordion title="How long does a refund take?">
    WeChat and Alipay refunds usually arrive within 1-3 business days. Bank transfers, USDT, Wise, and PayPal refunds typically take 3-7 business days. If your refund hasn't arrived after this period, contact support to check the status.
  </Accordion>
</AccordionGroup>

## Related Documentation

<CardGroup cols={2}>
  <Card title="Top-up Promotions" icon="gift" href="/en/faq/recharge-promotions">
    Learn about current top-up bonus offers and promotions
  </Card>

  <Card title="Supported Payment Methods" icon="credit-card" href="/en/faq/payment-methods">
    View all supported payment methods
  </Card>

  <Card title="Insufficient Balance?" icon="wallet" href="/en/faq/balance-insufficient">
    Solutions when your balance runs low
  </Card>

  <Card title="APIYI Top-up Page" icon="banknote" href="https://api.apiyi.com/account/pricing">
    Go to the top-up page
  </Card>
</CardGroup>