> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apiyi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Channel Update: WeCom Temporary Chat Can't Reply

> We currently can't reply in the WeCom temporary chat window. Please scan the QR code to add us as a WeCom contact first, or submit a ticket on the site, which we recommend over email. The homepage also lists Telegram and other contacts; a personal WeChat can be requested via ticket.

**2026/10/9 10:29 (UTC+8)** · Service Notice

⚠️ **We currently can't reply in the WeCom temporary chat window. Please scan the QR code to add us as a WeCom contact first**

The customer-service link or QR code opens a temporary chat window: we receive your messages there but cannot reply. Scan the contact card QR code below to add us; it then becomes a normal contact conversation and messages flow both ways.

<Frame>
  <img src="https://mintcdn.com/apiyillc/0nqBm6CHwd2F_kOa/images/wecom-contact-card.png?fit=max&auto=format&n=0nqBm6CHwd2F_kOa&q=85&s=21732d436310622f060322a663537ec6" alt="APIYI WeCom contact card QR code" style={{maxWidth: "320px"}} width="459" height="700" data-path="images/wecom-contact-card.png" />
</Frame>

Other ways to reach us:

* **Support ticket**: submit one from the console after signing in. Tickets are trackable and **recommended over email (`hi@apiyi.com`)**
* **Homepage**: Telegram and other contact options are also available
* **Personal WeChat**: available on request via ticket

When reporting an issue, include the request time (with time zone), model name, error message, and request ID so we can locate it faster. Never share your full API key.

***

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