Quick Answer
APIYI offers a 30-day no-questions-asked refund policy after top-up. Unused balance is refunded to the original payment method. Promotional bonus credits are deducted from the refund. WeChat and Alipay refunds are fee-free; other payment methods incur a 1% processing fee.Refund Promise: We want every customer to top up with confidence. Within 30 days, if you’re not satisfied, you can request a refund anytime — unused balance is fully returned.
Refund Conditions
30-Day No-Questions-Asked
Request a refund within 30 days of top-up, no reason required
Bonus Credits Deducted
If you received bonus credits from a top-up promotion, those will be deducted from the refund
Invoice Restriction (Mainland China)
Mainland China customers: refunds available if no invoice issued; not available after invoicing
Refund to Original Payment
Refunds are returned to the original payment method automatically
Refund Fees
| Payment Method | Refund Fee | Notes |
|---|---|---|
| WeChat Pay | ✅ No fee | Refunded to WeChat wallet or linked bank card |
| Alipay | ✅ No fee | Refunded to Alipay account |
| Bank Transfer | 1% fee | Refunded to company bank account |
| USDT | 1% fee | Refunded to original wallet address |
| Wise | 1% fee | Refunded to Wise account |
| Mercury Bank | 1% fee | Refunded to Mercury account |
| PayPal | 1% fee | Refunded to PayPal account |
Refund Calculation
Refund amount = Top-up amount - Used amount - Bonus credits - Processing fee (if applicable) Example: Say you topped up $100, received a $10 promotional bonus, and used $30:- Top-up amount: $100
- Bonus credits (deducted): $10
- Used amount: $30
- Refundable amount: $100 - $30 - $10 = $60
- If paid via WeChat/Alipay: actual refund $60 (no fee)
- If paid via PayPal: actual refund $60 - $60 × 1% = $59.40
Refund Process
Contact Support to Request a Refund
Add our support on WeChat: 8765058, and mention that you’d like a refund.Or email [email protected] with the subject line “Refund Request”.
Support Confirms the Refund Amount
Our team will verify your account balance, top-up history, bonus credits, and invoice status, then calculate and confirm the refundable amount with you.
FAQ
Can I get a refund after 30 days?
Can I get a refund after 30 days?
Refunds are generally not available after 30 days. We recommend evaluating the service within the first 30 days. For special circumstances, please contact support to discuss options.
Why are bonus credits deducted?
Why are bonus credits deducted?
Promotional bonus credits are complimentary — they are not part of what you actually paid. Refunds only cover the unused portion of your actual payment, so bonus credits are deducted. See Top-up Promotions for bonus details.
Why can't I get a refund after an invoice is issued? (Mainland China)
Why can't I get a refund after an invoice is issued? (Mainland China)
In mainland China, once a VAT invoice has been issued, tax processing is involved, making refunds infeasible. We recommend holding off on invoice requests until you’re certain you won’t need a refund.
Can I still use my account after a refund?
Can I still use my account after a refund?
Yes. A refund only returns unused balance — your account and API keys remain active. Simply top up again when you need to continue using the service.
Can I request a partial refund?
Can I request a partial refund?
Yes. You can choose to refund only part of your balance. Just let support know the amount you’d like refunded.
How long does a refund take?
How long does a refund take?
WeChat and Alipay refunds usually arrive within 1-3 business days. Bank transfers, USDT, Wise, and PayPal refunds typically take 3-7 business days. If your refund hasn’t arrived after this period, contact support to check the status.
Related Documentation
Top-up Promotions
Learn about current top-up bonus offers and promotions
Supported Payment Methods
View all supported payment methods
Insufficient Balance?
Solutions when your balance runs low
APIYI Top-up Page
Go to the top-up page